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Store Policy

Customer Care

  1. Returns and Exchanges:

    • We want you to love your Lunar Love purchase. If for any reason you are not satisfied, please contact us within [number] days of receiving your order for assistance with returns or exchanges.

    • Items must be in unused condition with original tags attached for eligible returns or exchanges. Certain conditions may apply.

  2. Shipping:

    • We offer both domestic and international shipping options. Free Standard Domestic Shipping while rates and delivery times may vary depending on international destinations.

    • Orders are typically processed and shipped within 2 business days. You will receive a tracking number once your order has been shipped.

  3. Contact Us:

    • For any additional questions or inquiries, please contact us via email. Our dedicated customer care team is here to assist you and provide personalised support.

Privacy & Safety

  1. Data Protection:

    • Lunar Love respects your privacy and is committed to protecting your personal information. We adhere to strict data protection laws and guidelines to ensure the security of your data.

    • We only collect and use personal information for the purpose of fulfilling orders and providing customer support. We do not sell or share your information with third parties without your consent.

  2. Secure Transactions:

    • We use industry-standard encryption technology to protect your payment information during online transactions. Your payment details are securely processed through trusted payment gateways.

Wholesale Inquiries

​Interested in carrying Lunar Love products in your retail store or boutique? We offer wholesale opportunities for qualified retailers.

  • Please contact us at 9769217131 for wholesale inquiries, including product catalog, pricing, and minimum order requirements.

Payment Methods

Payment Methods

  1. Accepted Payment Methods:

    • We accept all major credit cards, including Visa, Mastercard, American Express, RuPay, as well as UPI and other secure payment methods.

    • Payments are processed securely through trusted payment gateways to ensure the safety of your financial information.

  2. Currency:

    • All transactions are processed in INR. Please note that exchange rates may apply for international orders.

  3. Payment Security:

    • Your payment information is encrypted and securely processed through industry-standard encryption technology. We do not store or have access to your payment details beyond the transaction process.

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