Shipping & Returns
Shipping Policy
1. Domestic Shipping:
- We offer shipping within India. Orders are typically processed and shipped within 2 business days from the date of purchase.
- Standard shipping times may vary depending on your location, typically ranging from 3 to 12 business days for delivery to your doorstep.
​
2. International Shipping:
- We offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination.
- International orders may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates.
3. Tracking Your Order:
- Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number.
- You can track the status of your order using the provided tracking number on our website or through the shipping carrier's website.
Return & Exchange Policy
Returns & Exchanges:
1. Return Policy:
- We want you to love your Lunar Love purchase. If for any reason you are not satisfied, we accept returns within 2 days of receiving your order.
- To initiate a return, please contact our customer care team with your order number and reason for return.
- Items must be returned in unused condition with original tags attached for eligible returns. Certain conditions may apply.
2. Exchange Policy:
- We offer exchanges for items of equal or lesser value within 3 days of receiving your order, subject to availability.
- To initiate an exchange, please contact our customer care team with your order number and desired exchange item.
3. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.
- Please use a trackable shipping method and retain proof of postage for your records.
​
4. Refunds:
- Refunds will be processed to the original form of payment within 7 business days of receiving your returned items. Please note that shipping charges are non-refundable.
5. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer care team within a day of receiving your order for assistance with a replacement or refund.
For further assistance with shipping, returns, or exchanges, please contact our customer care team. We are here to help!